EditorialsBy Matt Bud, Chairman, The FENG

Talking on the phone

From our daily member newsletter on June 30, 2019

In speaking with members of The FENG over the years, it is clear that everyone would enjoy hearing a few words of wisdom on making phone calls. Of course, everyone knows how to push the buttons on the phone, but apparently not everyone is having as much fun doing it as they should. Over the years I have developed a telephone style that works for me. But regardless of your personal style, I think I can provide you with a few principles that will ring true for you as well. The first principle is knowing something about who you are calling and the second is having that person knowing why you are calling. Knowledge on both sides is helpful. For [ Read more… ]